Return and Exchange Policy

100% Satisfaction Guarantee

At Good Cuppa Coffee, we believe that your coffee experience should be nothing short of extraordinary. We’re committed to ensuring your satisfaction with every bag of coffee beans, which is why we offer a 100% Satisfaction Guarantee. If our coffee doesn’t meet your expectations, we’re here to make it right with flexible return and exchange options.

Refunds and Replacements

1. Our Guarantee: If you’re not completely satisfied with the taste or quality of any of our coffee beans, we offer a straightforward guarantee: we will refund your purchase or replace it with a different blend or flavor of your choice.

2. Eligibility: Whether the package is opened or not, if you’re unsatisfied with the taste, you’re eligible for a refund or replacement within 30 days of purchase.

3. Process: To initiate a refund or replacement, simply reach out to our customer service team at Hello@GoodCuppaCoffee.com with your order number and feedback about the coffee you received. Your feedback helps us continuously improve our offerings.

4. Refunds and Replacements: Once your request is processed, refunds will be issued to your original payment method within 5-7 business days. If you prefer a replacement, we’ll ship out your selected coffee flavor at no additional cost.

Shipping Costs

Return Shipping: If you choose a refund, we will send you a full refund minus our cost of shipping. We will provide a prepaid return shipping label to make the process seamless for you.

Replacement Shipping: When opting for a replacement, there are no extra shipping costs. We’ll cover the shipping to ensure you receive your new coffee beans promptly.

how to choose a replacement

Not sure which blend or flavor to try next? Our knowledgeable customer service team can offer personalized recommendations based on your taste preferences. We’re here to help ensure that your next cup is the perfect match.

contact us

At Good Cuppa Coffee, your satisfaction fuels our passion for great coffee. Don’t hesitate to reach out to us with any questions or concerns. Contact our dedicated customer service team at Hello@GoodCuppaCoffee.com. We’re always here to ensure your coffee journey is a delightful one.

Thank you for choosing Good Cuppa Coffee. We look forward to serving you exceptional coffee and outstanding customer support!

We reserve the right to refuse service or suspend accounts where we detect abuse or excessive use of the Satisfaction Guarantee policy. Good Cuppa Coffee reserves the right to amend, change, or terminate the Satisfaction Guarantee policy at any time without prior notice.